QPR Lindley contract

QUEENS PARK RANGERS AWARDS £3.5 MILLION CATERING CONTRACT TO LINDLEY/HEATHCOTESQPR Hospitality

Coca-Cola Championship club Queens Park Rangers has kicked off the 2006/07 football season with the appointment of Lindley Catering/Heathcotes Outside, the UK's leading sports stadia catering business, to provide both public concourse and corporate hospitality catering at their West London Loftus Road ground.

The five year, £3.5 million agreement will see Lindley/Heathcotes providing a complete match day catering service for up to 20,000 football fans and 300 VIP visitors in the club's 30 corporate hospitality boxes, as well as the Trophy Room guest lounge and the Patron's and Chairman's Suites hospitality facilities.

QPR has decided to move from in-house to concession catering as a key component of its plans to develop the club's food service offering and expand the useage of the club's facilities outside match days for other events such as private parties, conferences, wedding receptions and business seminars.

Commenting on the appointment, Gary Hooper, QPR's Commercial Director, says: "Lindley Catering's track record from working with a number of premiership football clubs speaks for itself and their experience in football stadia was a key factor in our decision to award the contract to them. We are confident that they have the expertise to ensure that QPR's supporters receive the highest standards of service and quality of food whether they are grabbing a quick bite to eat at one of the bars on the public concourse or enjoying corporate hospitality in one of our guest suites or private boxes.

"Lindley/Heathcotes' professional approach will help QPR improve the service efficiency of its catering operation, enabling the club to expand the range and quality of food it offers and increase the sales revenue we generate from catering to re-invest back into the team."

Alex McCrindle, Chief Executive of Lindley/Heathcotes, says: "We're looking forward to having the opportunity of working with QPR to develop all aspects of their catering offering. Appointing us as the sole catering contractor enables us to take a holistic approach to the food service side of their business - from providing a wider choice of food and speedier service through their public bars and stands, through to creating innovative menus to build the club's reputation for providing first class hospitality and a fine dining experience."

Lindley/Heathcotes will supply around 150 casual workers in addition to three/four full-time staff to manage the catering at Loftus Road.

The addition of QPR to their portfolio of clients brings the number of major UK football clubs serviced by Lindley Catering/Heathcotes to 47, including Premiership clubs such as Manchester City, Tottenham Hotspur, Sheffield United and Liverpool.

The QPR deal comes within weeks of Lindley/Heathcotes being awarded the £1 million-plus contract to provide fine dining and corporate hospitality catering at Hereford Racecourse from this autumn.

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Colchester United Football Club:


Weston Homes Community Stadium provides a limited number of Community Events and activities on an at-cost basis to not-for-profit groups in the Colchester community. These events number a minimum of 24 in a calendar year. Room hire is provided free of charge and Lindley provide all catering at cost price.

In addition to Community Events Lindley provide a reduced priced event for local pensioners at Christmas time attracting 250-300 local elderly people for a get together for a celebratory Christmas lunch.

Bristol City Football Club (BCFC):


Lindley is working in partnership with Bristol City Community Trust at BCFC on their Healthy Schools Project. This project involves teaching school children about healthy lifestyles; the importance of linking food and being active through sports. Lindley has developed a cook book for kids that focus on healthy, affordable recipes that taste great. Lindley will demonstrate recipes to the school children when they visit the stadium and they can take away the cook books to continue the cooking experience at home with their families. This type of initiative brings to life what the children have been learning in their healthy eating sessions and will hopefully give them a taste for freshly prepared and healthy food.

Gloucestershire County Cricket Club (GCCC):


During summer 2012 Lindley hosted a cook and eat session with young cricketers where the Head Chef bought 6 ingredients and showed different ways with pasta, noodles and rice and spoke about food hygiene. This was met with great enthusiasm and will be continued into next year.

Warrington Wolves:


Lindley is involved in HM Prison Thorn Cross young offenders work experience scheme. This is where young offenders get let out on day release to complete some work experience to increase confidence, skills and help with future job prospects. Lindley has had people working in kitchens, front of house and The Warrington Wolves Club are also involved.

In October, Lindley became a Business Patron of Warrington Wolves Community Foundation. Recently established to engage local businesses with a passion for making a difference in the Warrington Community, The Warrington Wolves Charitable Foundation aims to help young people of Warrington reach and fulfil their potential through a wide variety of initiatives. As part of Lindley’s contribution to the Foundation we will cover the room hire costs and provide first class catering for all of the Patron Club’s events held at the Stadium throughout the year, including an annual celebration held to recognise Patrons’ support and provide an opportunity for young people to showcase their talents.

Leicester Tigers:


The Droglites Bar that Lindley runs in the Stadium uses four trained volunteer staff each game. The equivalent cost of the wages gets donated to two of the Clubs chosen charities.

Tottenham Hotspur Football Club:


Lindley is investing in a project with Tottenham Hotspur Foundation that will teach children in local schools how to make raised vegetable beds and grow seasonal produce. The schools will also receive healthy lifestyle classes and coaching sessions from the Foundation. The school children will visit our kitchens in the stadium and be shown how to prepare great healthy, seasonal meals from their produce. The end of term will finish with a farmers style market with the schools shoeing off their produce and our chefs getting involved in some theatre cooking. Teaching children about fresh produce; what it is, where it comes from, how to grow and cook it are all valuable lessons that will help improve their welfare long term and of course we will have some fun on the way!

The John Smith Stadium:


Lindley is working together with Kirklees College on a local education and training programme. The provides students in Kirklees College’s Catering, Travel and Tourism departments with an opportunity to gain hands-on experience working as part of the Lindley Catering team in match-day, conference, banqueting and event hospitality environments at Stadium. The scheme envisages both work experience placements and paid temporary employment. Selected students are offered personal development training programmes leading to potential offers of full-time permanent employment with Lindley. Kirklees College provide Lindley employees working at the Stadium the opportunity to study for formal qualifications and also develop apprenticeship schemes.

In early November Lindley held an event in conjunction with Huddersfield Police and Kirklees neighbourhood council. The general manager Anthony Hegney conducted a full stadium tour for Kirklees council residents based on talking about employment in the catering industry and the benefits of healthy eating. Martin the head chef did a short cookery demo in the kitchen he made a very basic pea & mint soup to show people how simple and cost effective it was to feed a family on a budget and they all got the opportunity to watch and taste at the end. The event was really well received and the Police have asked Lindley to host another one in April 2013.

Sheffield Wednesday Community Centre:


As sole caterers at the community centre to be built in 2013, Lindley will be using this as a showcase of our CSR initiatives. Lindley will integrate with the other partners at the community centre, such as the GP surgery and sports coaches to provide community workshops like teaching families how to cook affordable and healthy meals. Links between the Centre, Club and Lindley will be supported through the use of charity kiosks.

Bath Racecourse:


Lindley work with the local Bath University to employ staff for the catering operations at the racecourse. Lindley has developed an excellent relationship with the career advisor and throughout the last 3 years over 60 students has worked for Lindley at Bath Racecourse. This creates a sustainable workforce where students come back year after year and supports the local economy.

Notts County Football Club:


Lindley and Notts County Football Club are proud to say that they are sponsoring the RSPCA with a summer ball hosted at Meadow Lane. The Ball's fundraising will go towards animals at RSPCA Nottingham and the Notts Branch.

Sheffield Young Carers:


Lindley have worked alongside Sheffield Young Carers, a registered charity that supports young carers between the ages of 8 and 21, who provide a substantial amount of unpaid care to someone at home with a physical illness and disabilities. By supplying branded aprons for a Young Carers Eat & Greet Event, Lindley aims to help provide young carers with the once-in-a-lifetime opportunity to learn valuable cooking skills.

Being Respectful:


By:

- Being polite and courteous
- Treating others how you would like to be treated
- Being respectful
- Listening, not hearing
- Asking, not telling
- Giving people the time to think

Being Unique:


By:

- Delivering a polished performance
- Being an ambassador for Lindley
- Having pride in what you do
- Doing things differently
- Offering suggestions
- Being an individual

Being Authentic:


By:

- Being yourself
- Being open and honest
- Being fair
- Being genuine
- Acting with integrity
- Sharing and celebrating success

The Hallmark of People Excellence:


Is how we express the values that are important to the Lindley Group, it is a guide for how we should conduct ourselves at work and distinguishes our people from the Crowd.

The Lindley Group believes that our people are precious. You are the most valued part of our business and you will help ‘Challenge the staus quo of hospitality and retail concession catering at your venue’ through the Hallmark of People Excellence.

Putting Your Customers First:


By:

- Enjoying Work
- Giving a warm and friendly welcome
- Being proud of the service you deliver
- Understanding your customers’ needs
- Going the extra mile to help
- Providing a fantastic customer experience each and every time.

Being Creative:


By:

- Encouraging new ideas
- Being passionate
- Showing flair
- Embracing change
- Being motivated and motivating others
- Welcoming feedbacks

Being Valuable:


By:

- Taking ownership
- Finding solutions
- Treating every pound as your own
- Developing yourself and others
- Exceeding your goals
- Striving to be better than our competitors